1. Information we collect
When you place an order or create an account, we collect:
- Name, email address, phone number
- Shipping and billing address
- Payment details (processed securely by PayFast — we never see card numbers)
- Order history and preferences
- Device & browser data via cookies for analytics
2. How we use it
- To process and ship your orders
- To provide customer support
- To send order confirmations and shipping updates
- To send marketing emails (only if you opt in — unsubscribe any time)
- To improve our products and website
3. How we protect it
Your data is encrypted in transit (HTTPS) and at rest. Payment processing happens entirely on PayFast's PCI-DSS certified infrastructure — we never store full card numbers on our servers. We restrict access to your data to authorised employees only.
4. Cookies
We use cookies for essential site functionality (cart, login), analytics (anonymous usage stats) and marketing (Meta Pixel, Google Ads). You can disable non-essential cookies in your browser settings.
5. Sharing
We share your information only with:
- Courier partners (TCS, Leopards, Bykea) — to deliver your order
- Payment processor (PayFast) — to securely process payments
- Email service (transactional emails)
We never sell your data to third parties.
6. Your rights
You can request a copy of your data, ask us to correct or delete it, or opt out of marketing — just email hello@manriqen.com.
7. Contact
Questions about this policy? Email hello@manriqen.com or WhatsApp +92 336 9912200.